Refund policy

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a refund or replacement.

How to Request a Refund

To be eligible for a refund, please contact us at inovaachados.oficial@gmail.com with the following:

• A clear photo or video showing the issue with the item (defect, damage, wrong item, etc.)
• Your order number and proof of purchase

Once we review the evidence and confirm the issue, we will process your refund promptly. No need to send the item back.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will make it right.

Exceptions / Non-Returnable Items

We do not accept refund requests for:

• Items without photo or video evidence of the issue
• Change of mind (unless the item arrived damaged or incorrect)
• Perishable goods, custom/personalized items, and personal care goods
• Sale items and gift cards

Refunds

Once your request is approved, you will be refunded to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process the refund.

If more than 15 business days have passed since approval, please contact us at inovaachados.oficial@gmail.com.

European Union – 14-Day Cooling Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. Please contact us with your order details to initiate this process.